Refund Policy

Everything in our store is digital and delivered right away. Here's when you can get your money back.

Last updated: 19 October 2026

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Something wrong with your purchase? Don't open a chargeback. Contact us by opening a support ticket on our Discord with your transaction ID, and we'll sort it out.

1. All sales are final

Store items such as ranks, crate keys, Coins and cosmetics are digital goods that are delivered to your account immediately after payment. Because of this, purchases are final and can't be refunded just because you changed your mind, stopped playing, or were punished for breaking the rules.

For customers in the EU and UK: by completing a purchase, you ask us to deliver your digital item immediately and agree that you lose your 14-day right of withdrawal once delivery has started.

2. When we do refund

We will refund your purchase, or deliver it again, if:

  • you didn't receive your item within 24 hours and we can't deliver it;
  • you were charged twice for the same purchase by mistake;
  • you received the wrong item because of an error on our side;
  • we are otherwise required to by law.

Not delivered yet? Make sure you are online on the server with the exact username you entered at checkout, then wait a few minutes before contacting us.

3. How to ask for a refund

  • Contact us by opening a support ticket on our Discord within 14 days of your purchase.
  • Include your Minecraft username, what you bought, and the transaction ID from your receipt email.
  • We'll reply as soon as we can, usually within 2 days. Approved refunds go back to your original payment method through CraftingStore, which can take a few working days depending on your bank or PayPal.
  • When a purchase is refunded, the items from that purchase are removed from your account.

4. Chargebacks

Filing a chargeback or payment dispute without contacting us first leads to a permanent ban from the server, the store and our Discord. The items from that purchase are removed. If you made a chargeback by mistake, contact us; the ban can be lifted once the dispute is cancelled.

5. Sales, price changes & upgrades

  • We don't refund the difference if an item goes on sale or gets cheaper after you bought it.
  • When you upgrade a rank, the store only charges the difference where it offers an upgrade option. Upgrades are final, just like normal purchases.

See also our Terms of Service and Privacy Policy.